Working at White Lodge Care Home
67 Havant Road, Emsworth, PO10 7LD
Operated by CC Whitelodge Limited
25 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel well supported with good training and enough staff, but weak oversight and medicines safety issues hold it back."
Safety & Risk
4/10
!
The provider did not always make sure that medicines... were safe... Protocols for people who were prescribed additional medicines... did not inform staff... creams that had passed the expiry date.
Staff Culture
6/10
✓
Staff told us they felt well supported by the management team and other staff... love and unity, with the staff, the residents and the management team.
Staffing Levels
6/10
✓
There were enough staff to ensure people’s safety and needs were met, the service used a dependency tool to calculate staffing requirements and safe recruitment processes were followed.
Training & Dev
6/10
✓
Staff had been trained to carry out their roles... Staff had their competencies assessed and received regular supervision sessions.
Management
4/10
!
Governance processes were not always effective and did not consistently support the provider or registered manager to maintain oversight of the service.
Programmes
5/10
!
There was an activities programme in place. On both days we saw activities taking place, including a service run by the local church... singer, games with bean bags and balloons, gardens.
Points to consider
Oversight is weak with poor record keeping and an ongoing regulatory breach on governance, so managers don't always spot issues in audits or plans.
Governance processes were not always effective... ongoing breach of the legal regulations in relation to good governance... audits had not identified some issues.
Safety gaps in medication handling like missing steps for as-needed meds, wrong patch rotations and expired creams left out.
Protocols for people who were prescribed additional medicines for anxiety or agitation did not inform staff... Records of transdermal patch applications did not show manufacturer guidance... creams that had passed the expiry date.
Activities are basic like games, singers and church visits with some garden time, but relatives say they need more variety and outings have dropped off.
They need more activities for sure. They have a singer come in... used to have animals coming in but that hasn’t happened for a long while.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews