Last updated: 10 February 2026
"Good leadership and supportive culture where staff feel valued, but basic activities and overdue medicines checks need attention."
Staff spoke knowledgably about how to identify and report potential abuse. There was a clear risk assessment system in place. Medicines were managed, stored and administered safely.
Staff told us they were now feeling more settled and appreciated the open and supportive culture at the service. Staff felt well supported and comfortable to approach any member of staff.
There were adequate levels of staff available on each shift to ensure people were cared for safely. The provider was running an ongoing recruitment programme for staff.
Per 2018 comprehensive inspection: Staff received regular training in core subjects such as medication and infection control, additional training like end of life care, structured induction and supervisions every one to two months.
People, relatives and staff felt the service was well led. Staff spoke positively regarding the registered manager and the management team and felt well supported within their roles.
Per 2018 comprehensive inspection: There was a full schedule of daily activities including visits from entertainers, musicians, quizzes, puzzles and gentle exercises.
Staff numbers are enough for safety but they are still hiring more people and used agency workers during COVID.
The provider was running an ongoing recruitment programme for staff. During the COVID-19 pandemic, staffing levels had fluctuated, and the service had used agency staff to ensure people were cared for safely.
Some staff have overdue checks on how to give medicines safely.
Staff had received competency checks to make sure their practice remained safe, however for some staff, some elements of these checks were overdue.
Activities are basic like quizzes and entertainers with no special programmes or coordinator to vary the job.
Per 2018 comprehensive inspection: full schedule of daily activities throughout the day. Staff engaged with people and supported them in activities of their choice. Activities covered a wide range of subjects and included visits from independent entertainers, musicians and the opportunity to take part in quizzes, puzzles and gentle exercises.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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