Working at White Lodge & St Helens

Staff numbers are enough for safety but they are still hiring more people and used agency workers during COVID.

The provider was running an ongoing recruitment programme for staff. During the COVID-19 pandemic, staffing levels had fluctuated, and the service had used agency staff to ensure people were cared for safely.

Some staff have overdue checks on how to give medicines safely.

Staff had received competency checks to make sure their practice remained safe, however for some staff, some elements of these checks were overdue.

Activities are basic like quizzes and entertainers with no special programmes or coordinator to vary the job.

Per 2018 comprehensive inspection: full schedule of daily activities throughout the day. Staff engaged with people and supported them in activities of their choice. Activities covered a wide range of subjects and included visits from independent entertainers, musicians and the opportunity to take part in quizzes, puzzles and gentle exercises.