Last updated: 9 February 2026
"Staff feel supported with safe practices and good training, but agency staffing disrupts continuity and activities rely on community outings."
Medicines were managed safely and effectively. Staff demonstrated good knowledge of how to keep people safe and their responsibilities for reporting accidents or incidents.
Staff reported they felt supported and felt they could question practice without incrimination. Staff told us, 'Supported…yes definitely'.
People were supported by sufficient staffing levels to meet their needs. Agency staff were used when required.
Staff completed an induction programme which developed over the first 12 weeks... training in autism and epilepsy. Staff were supported through regular supervisions and appraisal meetings.
Staff told us they felt supported and could always discuss any worries or concerns with the registered manager. They told us they were provided with constructive feedback during supervisions.
People were supported to attend community activities and social events... tennis clubs, gym sessions, cinema and outings in the services mini bus.
Enough staff most days, but they use agency workers sometimes which can affect continuity.
Agency staff were used when required. However, the same agency staff were used and we noted they had been working at the service for some time.
Activities are mostly taking people out to the gym, cinema or sports clubs, no dedicated coordinator or special in-house programmes.
People were supported to attend community activities and social events... One relative told us... would like to see more in-house activities take place.
Management has improved recently with a new manager, but staff say it's still settling and nearly there.
Staff told us... 'It was rocky at first, it's alright now', '[Registered manager] is nice. I think he will get there', 'I've got nothing negative to say. I do believe we are nearly there.'
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp