Working at White Hill House Residential Care Home

Big safety gaps like no risk checks for night shifts, meds, or health needs make shifts risky for staff and residents

Risk assessments had not been carried out in relation to the environment, people's health, medicines and staffing levels at night

Staff miss out on supervisions and team meetings they want, so no proper support from managers

there was a lack of supervision taking place and no team meetings. Staff told us they would like these to happen

Recruitment sloppy with missing references from recent jobs, so risk of bad team members

records showed the deputy manager and the provider had failed to ensure the information they sourced about a staff member's previous employment was up to date