Working at White Hart House

Staff interactions are mostly task-focused with little meaningful engagement or activities, especially evenings.

people did not always have meaningful interaction from staff. In-house interactions we observed which did take place were mostly task orientated.

New managers are responsive but their audits and checks do not always spot problems soon enough.

Some time was needed to ensure all the provider’s audits would effectively identify shortfalls and drive improvements.

Medication errors happened and fire safety issues were not fixed before the inspection.

There had been some medicines errors... Concerns with fire doors identified through a fire service audit had not been acted on prior to our site visit.