Working at White Gables Residential Care Home

People were safe and protected from avoidable harm... The service had systems to learn from incidents and when things went wrong. Analysis of incidents and accidents demonstrated that the service learnt from these and used this learning to reduce further risks.

The registered manager and staff spoken with were highly motivated, and shared the same values... One staff member said, 'It is an amazing place to work, staff don't change often we are one big happy family.'

There was a good retention of staff and agency staff were not used, which supported continuity of care. Most of the staff had worked at the home for many years, including the registered manager.

Improvements had been made in staff training, this included a greater suite of training available and training was tailor made for the individual needs of staff including e-learning and face to face training. Staff were provided with one to one supervision meetings.

The registered manager had an excellent oversight of what was happening in the service, and demonstrated an in-depth knowledge to support high quality care... They were a visible presence in the service and people and relatives chatted to them throughout our inspection visit.

There was an excellent programme of activities... including the art club... choir had done a performance... raised money for a local coast watch... Little Gables... bucket list.