Working at White Cliffs Lodge
Primrose Road, Dover, CT17 0JA
Operated by White Cliffs Lodge Limited
15 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Strong leadership, positive culture where staff feel valued and well-trained, but unstructured activities and gaps in risk and medicine records."
Safety & Risk
6/10
✓
Staff confident in safeguarding reporting, lessons from incidents shared, but some inconsistencies in risk records and medicines labelling immediately addressed.
Staff Culture
8/10
✓
Positive culture where staff feel valued and listened to, monthly meetings, 'one big family', supported wellbeing.
Staffing Levels
6/10
✓
Enough staff to support daily activities and outings promptly, consistent well-trained staff team with assessed levels.
Training & Dev
7/10
✓
Staff well-trained with additional training completed, new competency checks via direct observation, regular skills assessments in key areas.
Management
7/10
✓
Strong leadership at the service, open and accessible management with open-door policy, staff and relatives complimentary about changes.
Programmes
5/10
!
People supported to go out, enjoy home activities, horse riding, holidays, developing social life and friendships.
Points to consider
Staff numbers are enough but nothing special, no details on low turnover or agency use.
People told us there were enough staff to support them with day-to-day activities and to do what they liked.
No activities coordinator or structured programme, so mostly routine care plus outings.
There were sufficient staff allocated to support people to keep well and to do what they liked, such as to go out or to enjoy other activities within their home.
Gaps in some health risk and medication records, even though fixed quickly.
There were still some inconsistencies in people’s support records around specific health and mobility risks for 2 people... not all liquid, cream or ointment medicines were appropriately labelled when opened.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews