Working at White Ash Brook

Per 2021 targeted inspection: We were assured that the service was following appropriate infection prevention and control procedures to keep people safe. Per 2019: The provider had systems to protect people from abuse, managed risks and medicines safely with minor improvements addressed.

Per 2019 comprehensive inspection: Staff told us staff meetings were held regularly and they felt able to raise concerns and make suggestions. They told us the registered manager was supportive.

Per 2019 comprehensive inspection: Most people told us there were enough staff available at the home to meet their needs. Their comments included, 'The girls come when I need them' and 'I think there is enough people (staff).'

Per 2019 comprehensive inspection: The provider ensured staff received the induction and training they needed to support people well. They updated their training regularly and could ask for additional training if they needed it.

Per 2019 comprehensive inspection: Staff felt well supported by the registered manager. One staff member commented, 'The manager is very good. You can raise anything, and she deals with it straight away.'

Per 2019 comprehensive inspection: The registered manager had recently employed a new activities co-ordinator and people told us this had resulted in big improvements to the activities available at the home.