Working at White Acres

Some bank staff have not kept their training up to date.

Staff who did not work at the service regularly had not attended training to update their skills and knowledge.

Staffing is adequate but staff want more bank workers available to cover holidays and sickness.

Staff told us it would be good to have more bank staff available to provide cover for holidays and sickness.

No activities coordinator or specialist programmes, just staff taking people on community outings and to clubs.

People were supported to attend community activities outside of the home such as local events, day centres, luncheon clubs, and discos.