Last updated: 9 February 2026
"Knowledgeable, approachable managers foster a positive team culture, but adequate staffing lacks strong retention and activities are basic."
The provider had clear procedures for dealing with suspected abuse. Staff were trained in safeguarding procedures. Risk to people's safety were assessed and recorded. The registered manager completed monthly medication audits.
Staff gave us positive feedback regarding the leadership style of the managers... A staff member said, 'The managers are very approachable, and I feel I can go to them with any issues or queries. They are very quick to come back to us and action things.'
The provider had recruited enough skilled staff to meet people's needs and keep people safe.
People were supported by staff who had received relevant and good quality training in evidence-based practice. As part of the induction process staff completed the Care Certificate. The service checked staff's competency through supervisions meetings, observations and staff meetings.
The registered manager was active and involved in the day to day running of the service which promoted a positive well-led culture within the home. Staff told us, 'Managers are really good, they are knowledgeable and approachable, we all work as a team.'
People were offered a variety of activities to join in with during the day. One family member told us, '[Relative] likes joining in the activities especially the morning exercise classes... they have an activities person.' We saw people being supported to use accessible iPads, access the garden, play board games and listen to music.
Staff numbers are enough to cover shifts but nothing special, no details on staff sticking around long-term or minimal agency use.
The provider had recruited enough skilled staff to meet people's needs and keep people safe.
Only standard training like the Care Certificate and supervisions, no specialist courses or funded qualifications to build skills.
As part of the induction process staff completed the Care Certificate. The service checked staff's competency to ensure they understood and applied training and best practice. This happened through supervisions meetings, observations and staff meetings.
Varied basic activities with a coordinator like exercise, games, music and garden time, but no specialist or innovative programmes to make days more fulfilling.
People were offered a variety of activities to join in with during the day... activities person who does this. During the inspection we saw people being supported to use accessible iPads, access the garden, play board games and listen to music.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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