Working at Whitchurch Lodge

The provider had clear procedures for dealing with suspected abuse. Staff were trained in safeguarding procedures. Risk to people's safety were assessed and recorded. The registered manager completed monthly medication audits.

Staff gave us positive feedback regarding the leadership style of the managers... A staff member said, 'The managers are very approachable, and I feel I can go to them with any issues or queries. They are very quick to come back to us and action things.'

The provider had recruited enough skilled staff to meet people's needs and keep people safe.

People were supported by staff who had received relevant and good quality training in evidence-based practice. As part of the induction process staff completed the Care Certificate. The service checked staff's competency through supervisions meetings, observations and staff meetings.

The registered manager was active and involved in the day to day running of the service which promoted a positive well-led culture within the home. Staff told us, 'Managers are really good, they are knowledgeable and approachable, we all work as a team.'

People were offered a variety of activities to join in with during the day. One family member told us, '[Relative] likes joining in the activities especially the morning exercise classes... they have an activities person.' We saw people being supported to use accessible iPads, access the garden, play board games and listen to music.