Working at Whitchurch House

Accidents and untoward incidents were regularly reviewed by the registered managers, so any learning could be taken from these.

Staff told us they were confident to make any suggestions for improving people's care through staff meetings and regular meetings with their managers.

There were suitable numbers of staff to care for people. People highlighted they did not have to wait long if they needed assistance from staff.

Staff had undertaken a wide range of training so they could carry out their roles effectively.

People, relatives and staff told us they saw the registered managers and provider often, and found them approachable.

There was a member of staff with responsibility for planning activities that people enjoyed. People told us they valued spending time going on organised trips, such as for meals out, and playing scrabble.