Working at Whitby Dene
316 Whitby Road, Eastcote, HA4 9EE
Operated by Care UK Community Partnerships Ltd
60 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Stable staffing with long-serving employees and a supportive manager foster a positive family culture, but activities lack specialist programmes and medicines records needed more detail."
Safety & Risk
7/10
✓
People received their medicines in a safe way. We found some records relating to medicines management were not detailed enough. However, the provider took immediate action to rectify this. There were systems designed to keep people safe from abuse and harm.
Staff Culture
8/10
✓
There was a person-centred, open and inclusive culture at the service. Staff spoke positively about their experiences. One staff told us, 'We are all good, friendly, and happy together. It is like a positive family.'
Staffing Levels
9/10
✓
There were enough staff to keep people safe and meet their needs. The provider did not use agency staff and all shifts were covered by their own permanent employees. Some staff had worked at the service for a long time.
Training & Dev
7/10
✓
People were cared for by staff who were well trained and supported. The provider had a schedule of training for all staff, including a thorough induction and regular training updates. The registered manager and senior staff regularly monitored staff performance and assessed their skills.
Management
8/10
✓
People using the service, visitors and staff all found the registered manager approachable and supportive. Their comments included, 'There is an open-door policy', 'If I have a problem I would go to the manager'. The registered manager worked alongside staff to support people when needed.
Programmes
6/10
✓
People were able to take part in a range of different activities both within the home and within the community. There was a schedule of other events planned for each month. This was well advertised and included games, craft activities, baking groups, entertainers, and gardening.
Points to consider
Days include regular group activities and outings, but no specialist programmes or creative innovations to make the role more varied and fulfilling.
People were able to take part in a range of different activities both within the home and within the community... schedule of other events planned for each month. This included games, craft activities, baking groups, entertainers, and gardening.
Medication records were not always detailed enough at the start of inspection, even though fixed right away.
We found some records relating to medicines management were not detailed enough. However, the provider took immediate action to rectify this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews