Working at Whiston House
Whiston Avenue, Ashford, TN26 3LA
Operated by Caretech Community Services (No.2) Limited
15 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive approachable management, positive culture and proactive training, although occasional agency staffing and no plans to engage isolated residents are drawbacks."
Safety & Risk
7/10
✓
Staff were clear and knowledgeable on how to keep risks to individual people to a minimum.
Staff Culture
7/10
✓
Staff told us they were listened to and it was a good place to work.
Staffing Levels
6/10
✓
Staff said that overall there was enough staff to give people the support and care they needed. When there was an identified shortfall... agency staff, but this was kept to a minimum.
Training & Dev
7/10
✓
When people had specific needs, the registered manager had been proactive in introducing additional training for staff... interactive training to support people who had a sight impairment.
Management
7/10
✓
Staff told us the registered manager was approachable and supportive.
Programmes
6/10
✓
The registered manager had recently employed an activities co-ordinator... Most people took part in local community events... trips to London.
Points to consider
Staffing is adequate overall but they sometimes use agency staff when short staffed.
When there was an identified shortfall in staffing levels the registered manager used agency staff, but this was kept to a minimum and permanent staff usually covered the shortfall.
Some residents spend most time in their rooms with no specific plans to encourage more activities.
Staff said that these people choose to spend most of their time in their rooms and within the service... There was no guidance in place on how best to encourage and support these few people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews