Last updated: 10 February 2026
"Strong leadership and a motivated staff team who feel valued, although familiar agency staff cover some shifts and training has gaps."
The service has safe systems and processes in place to safeguard people from the risk of abuse... There were safe medicines systems in place.
Staff told us they felt valued and motivated to do their best. The registered manager promoted good team work and communication.
Familiar agency staff currently covered approximately five shifts per month.
Staff received mandatory and specific training to meet people's individual needs. An appropriate proportion of staff had achieved health and social care qualifications.
The service provided strong leadership to a motivated staff team who felt valued by management.
People were supported to access community activities such as the gym, college, voluntary work, shopping trips, and a hospital appointment... engage with their hobbies at home.
Some familiar agency staff cover about five shifts a month, so shifts are not always covered by the permanent team.
Familiar agency staff currently covered approximately five shifts per month.
Only standard mandatory and specific training with gaps like not all staff trained in data protection.
We recommend the service ensures all staff are trained in this to raise awareness of their responsibilities regarding how to be compliant with The General Data Protection Regulations (GDPR) 2018.
Activities include community trips and hobbies like gym and cooking but no dedicated coordinator or specialist programmes.
People were supported to access community activities such as the gym, college, voluntary work, shopping trips... engage with their hobbies at home.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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