Working at Whetstone Grange

We found 2 breaches of the legal regulations in relation to safe care and treatment... Staff had not consistently protected people from risks... Medicines storage and management were not always safe... Staff had not always followed... safeguarding incidents.

Staff had not had the training they needed... only 8% of the staff had completed diabetes training, and only 10% had completed positive behaviour support training. No staff had Parkinson’s disease training.

At the time of our inspection there was no registered manager in post. Managers had not always followed the provider’s policies and procedures when safeguarding incidents occurred. Governance systems and audits were not always effective.

There was a lack of activities at the service and most people had nothing to do but watch television. The service’s activities co-ordinator had recently left... some people had the opportunity to go on a weekly minibus trip.