Last updated: 10 February 2026
"People kept safe from harm with enough staff and a supportive culture, but weak management oversight and training not always applied well hold it back."
People were safeguarded from abuse and avoidable harm. Staff understood how to recognise and report concerns.
Staff felt supported by the management team.
There were enough staff to support people safely and respond to their needs.
Staff had received training and were assessed as competent to deliver personalised care to people. However, this was not evidenced in the practice we observed.
Governance systems in place were not effective in identifying and taking timely actions.
We also spoke with the registered manager, activities coordinator and the area support manager.
Managers lack proper oversight and let problems like chaotic mealtimes go on too long.
Governance systems in place were not effective in identifying and taking timely actions.
Staff receive training but do not always apply it well for person-centred care.
Staff had received training , however, staff did not always support people in a person centred way.
No details given on activities or programmes, so the role feels like mostly routine care.
We also spoke with... the activities coordinator.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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