Last updated: 10 February 2026
"Staff feel valued and supported with good training and safety, but some agency staff cover shifts and activities lack specialist programmes."
People were protected from the risk of abuse... Risks to people... assessed... People received their medicines safely... lessons were learned when things went wrong.
The culture was transparent and honest, and staff told us they felt valued and proud to work for the organisation... 'The management are a lot more involved now. I feel supported.'
There were enough staff available to meet the needs of people... Most support was provided by permanent staff. Agency staff were sometimes used to cover shifts.
The registered provider had developed a learning and development plan... training... such as challenging behaviour, supporting people with autism... refresher training on subjects such as safeguarding.
The registered manager had oversight of the daily culture... staff told us they felt valued and proud... staff said they were approachable and available... 'I feel valued.'
Staff supported people to yoga classes, visits to the library, swimming, Zumba classes, going to the cinema... community group... arts and crafts... drum lessons.
Staffing is adequate but some agency workers cover shifts.
Agency staff were sometimes used to cover shifts, but the registered manager told us they had consistent staff from the agency so people knew them.
Activities are regular group outings and classes but no specialist programmes or coordinator.
Activities were planned in advance in resident meetings... supported people to yoga classes, visits to the library, swimming, Zumba classes, going to the cinema and food shopping.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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