Last updated: 10 February 2026
"Excellent training, consistent staffing, and strong safety practices, although recent manager changes and an unregistered new manager are concerns."
People were protected from the risk of abuse because staff had received training... Care records included risk assessments which provided staff with clear guidance... Medicines were managed safely. Medicines had been checked... MAR charts were fully completed and appropriate medication audits had been conducted.
Staff said morale was good and staff worked well together as a team. Staff told us management were supportive and helpful. Comments included, 'We have a good team here.'
Care and support was provided by a consistent staff team, who knew people well and understood their needs. There were sufficient numbers of suitably qualified staff on duty. Staffing levels were adjusted to meet people's changing needs and wishes.
Staff were trained in Positive Behaviour Support (PBS) which is delivered by a Board Certified Behaviour Analyst. Staff told us they had good access to training and were encouraged to further their knowledge and skills.
A new manager was appointed in September 2017 and had submitted their application to us to be the registered manager for the service. Staff told us there had been manager changes within the service over the last year.
People were supported to access the local community and take part in a range of activities of their choice. On the day of the inspection we saw some people went out to do their food shopping, and visit a local attraction. A relative commented... 'He has at least two activities a day.'
New manager only recently appointed and not yet registered, after several manager changes over the past year.
A new manager was appointed in September 2017 and had submitted their application to us to be the registered manager for the service. Staff told us there had been manager changes within the service over the last year.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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