Working at Whalley Road
136 Whalley Road, Accrington, BB5 1BS
Operated by Pathways North West Limited
12 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Regular training and supervision plus enough staff, but some care workers feel managers do not listen or keep concerns private."
Safety & Risk
6/10
✓
We were somewhat assured... using PPE effectively... not all staff were wearing masks correctly... concerns about the cleanliness and hygiene levels... registered manager had already taken action... deep clean... new cleaning rota.
Staff Culture
4/10
!
Per 2017 comprehensive inspection: staff told us they enjoyed working... However, we received mixed feedback about the leadership... other staff felt their opinions were not always listened to... confidentiality... not always maintained as requested.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: sufficient numbers of staff available... cover for sickness and leave was usually provided by permanent staff completing extra hours or by bank staff who were familiar... staffing levels were provided at consistent levels.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: staff received the induction, training and supervision they required... a number of staff were being supported to study for a level 5 qualification in leadership and management... regular supervision and appraisal.
Management
4/10
!
Per 2017 comprehensive inspection: mixed feedback about the leadership and management... some staff felt their opinions were not always listened to... confidentiality of information shared with senior managers was not always maintained.
Programmes
6/10
✓
Registered manager had the garage converted into an activity and games room... now being used for a weekly art class. Per 2017: individual weekly activity planner... local community groups, swimming and local walks.
Points to consider
Some care workers say managers do not always listen to their suggestions.
Per 2017 comprehensive inspection: other staff felt their opinions were not always listened to.
Some care workers worry bosses do not keep their private concerns private.
Per 2017 comprehensive inspection: some staff told us that the confidentiality of information shared with senior managers was not always maintained as requested.
There were recent issues with staff not wearing masks right and the home not always clean enough.
We found not all staff where wearing masks correctly... concerns about the cleanliness and hygiene levels within the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews