Last updated: 10 February 2026
"Enough staff and a warm supportive culture with varied activities, but an interim manager and unsafe medicines storage hold it back."
Medicines risk assessments... although high risk medicines such as anticoagulants did not always have the right information... it did not identify issues around fridge temperature monitoring which meant we were not reassured people’s medicines were not stored safely in the fridge.
Staff told us both the previous manager and current managers were supportive, and they felt valued by them. Staff supervisions were routinely held... There was a warm and welcoming atmosphere... 'It’s a warm culture. There’s a lot of energy and enthusiasm'
Safe staffing levels were in place and the provider used a dependency tool to assess the numbers of staff required. Staffing levels were regularly reviewed... Staff confirmed there were enough staff working to support people. Comments included, 'Staffing levels are good but there are times when it is busy... we senior leads and the managers do help out'
Staff received face to face and online ongoing training and formal competency checks. Staff told us the training supported them to carry out their role.
At the time of our assessment there was an interim manager who had been in post since June 2025 as the former registered manager had resigned. A new permanent registered manager had been successfully recruited in post but will start in next few months.
There was an activity co-ordinators and a volunteer... varied activities schedule... art therapy, therapy dog, trips to seaside, barbers, café. [A local] school to come in... cultural events a summer Barbeque... making jam tarts and sausage rolls.
No permanent manager in place yet, just an interim one while the new one gets ready to start.
interim manager who had been in post since June 2025 as the former registered manager had resigned. A new permanent registered manager had been successfully recruited in post but will start in next few months.
Medication checks missed problems like faulty fridge temperatures for storing medicines safely.
medicines audit process; although this was being carried regularly, it did not identify issues around fridge temperature monitoring which meant we were not reassured people’s medicines were not stored safely in the fridge.
Only standard training with no specialist courses or funded qualifications mentioned.
Staff received face to face and online ongoing training and formal competency checks. Staff told us the training supported them to carry out their role.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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