Working at Wey View
Byfleet Road, Addlestone, KT15 3JZ
Operated by Community Homes of Intensive Care and Education Limited
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff work well together in a friendly team with strong safety practices, but limited activities and unaddressed complaints from relatives hold it back."
Safety & Risk
7/10
✓
Staff knew how to recognise and report abuse or poor practice. When safeguarding concerns had been raised, these had been reported and investigated. Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us they worked well together as a team and supported one another well. 'We have a friendly team; we are always happy to help each other.'
Staffing Levels
5/10
!
There were enough staff on each shift to keep people safe. Agency and bank staff were employed when necessary to maintain safe staffing levels.
Training & Dev
6/10
✓
Staff attended safeguarding training in their induction and regular refresher training. Staff attended training in medicines management and their practice was assessed.
Management
5/10
!
The registered manager supported staff well and was available for advice and guidance. Team meetings took place regularly, to which staff were encouraged to contribute.
Programmes
4/10
!
Provider aware of concerns raised by relatives and staff about restricted opportunities for people to take part in activities or to access the community but had not effectively addressed these concerns.
Points to consider
Staff numbers keep people safe but do not match the paid-for hours for one-on-one support, so some residents miss personalised activities.
The number of staff on duty each day was sufficient to keep people safe, but did not reflect the number of commissioned staffing hours each day.
Few activities or community outings for some residents, so shifts lack variety beyond basic care.
Relatives of two people... said their family members were not being supported to access meaningful activities and their local community.
Managers knew about complaints on staffing and activities from staff and families but had not sorted them out.
The provider was aware of concerns raised by relatives and staff... but had not effectively addressed these concerns.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews