Working at Wey House Nursing Home
Norton Fitzwarren, Taunton, TA4 1BT
Operated by Solor Care (South West) Ltd
31 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Good leadership, training and a positive staff culture, but high agency use and past management changes cause caution."
Safety & Risk
6/10
✓
People were supported to be safe and were supported with the risks they faced... Improvements were implemented to ensure medicines were managed safely... On the first day of our visit, medicine management processes were not always robust... On the second day... new processes had been implemented which were much more robust.
Staff Culture
6/10
✓
The management team were working with staff to change this. The staff team were positive about working at the home and happy working together... Staff spoke positively about the improvements being made at the home and said they were starting to feel like a family.
Staffing Levels
5/10
!
There were enough staff on duty with the skills required to meet people’s needs... Some relatives expressed concerns about the high level of agency staff used at the home... The registered manager told us they were still using agency staff when needed.
Training & Dev
6/10
✓
Staff were supported and had received mandatory and specialist training... Records confirmed compliance with mandatory training. Staff confirmed they had undertaken the training required... annual appraisal and regular supervisions.
Management
6/10
✓
After numerous management changes... we found there was good leadership and management at the home. Staff were more confident in the management... People and relatives spoke positively about the new management team, who promoted a positive, caring culture. However, they expressed caution as there had been a lot of changes.
Programmes
/10
✕
Points to consider
High use of agency staff means some do not know the residents well, even though there are enough people on shift.
Some relatives expressed concerns about the high level of agency staff used at the home. Comments included, “They have not got enough, they have a lot of agency staff... and new ones who don’t know what to do” and “There is now a lot of agency staff. Agency staff do not know the residents.”
Lots of past changes in managers has left relatives and staff cautious, even though the current team is approachable.
After numerous management changes at Wey House Nursing home... People and relatives spoke positively about the new management team... However, they expressed caution as there had been a lot of changes in the management team over the past few years.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews