Working at Westy Hall Residential Care Home
Marsden Avenue, Warrington, WA4 1UB
Operated by Croftwood Care (Cheshire) Limited
42 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Supportive management and strong safety practices, but limited activities and staffing stretched when someone calls in sick."
Safety & Risk
7/10
✓
2022 IPC inspection: Assured on preventing infections, effective PPE use, testing, outbreak management; per 2019: safe meds, risks assessed, incidents reviewed.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff had good rapport with manager, felt supported, positive culture feedback from residents and relatives.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Rotas showed enough staff but mixed feedback on levels especially when sick; manager increased to six support staff daily post-inspection.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were well trained in various topics appropriate to their role, knowledgeable on safeguarding and medications, supported with learning development.
Management
7/10
✓
Per 2019 comprehensive inspection: Positive feedback on registered manager from staff, residents and families including 'She has a heart like a lion, she's fantastic'; staff felt well supported and had good rapport.
Programmes
4/10
!
Per 2019 comprehensive inspection: Programme in place but residents wanted more daily activities; activities organiser on maternity leave, limited info on board.
Points to consider
Activities are basic and residents want more daily options, so the role is mostly routine personal care.
People told us they had enjoyed activities and events... however they told us they would like to see a lot more going on that they could enjoy daily.
Staffing is adequate but gets stretched when someone calls in sick.
Three staff confirmed that staffing levels were difficult when somebody phoned in sick and felt it was difficult to complete their paperwork.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews