Last updated: 9 February 2026
"Staff feel valued by an approachable manager with strong safety practices, although staff are sometimes too busy to chat and supervisions are not fully up to date."
Recent COVID-19 outbreak managed well with isolation, monitoring, PPE stations, fogging machine and updated policies. Assured on all IPC measures.
Staff enjoyed working at the service and felt respected and valued. They found the registered manager approachable with an open-door policy. Per 2019 comprehensive inspection.
Our observations throughout the day showed that there were enough staff in place to support people safely. Staff told us they felt there were normally enough staff although sometimes busy it could cause a delay. Per 2019 comprehensive inspection.
Records showed the overall compliance rate for completed training was 92%. Staff received regular supervision and annual appraisal although some gaps in supervision frequency had been addressed. Per 2019 comprehensive inspection.
Staff felt the registered manager managed the home well, was approachable and acted on concerns. Per 2019 comprehensive inspection.
Activities coordinator provided variety including baking sessions, garden help, airfield visits and people enjoyed them. Multiple activities observed. Per 2019 comprehensive inspection.
Staff numbers are enough for safety but residents and relatives say staff are sometimes too busy to chat or spend time.
One person said, 'There are not enough staff, they're in here, but only sitting and writing notes, they don't have time to chat.' A relative raised a concern that there were not enough staff working at weekends. Per 2019 comprehensive inspection.
Supervisions were not fully up to date for all staff even though training levels were high.
Records showed that not all staff had received the required number of supervisions as per the providers requirement of six per year. Per 2019 comprehensive inspection.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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