Working at Westwood Residential Care Home

Staff training has big gaps like no learning disability or end of life care courses, and safety training only happens every 3 years.

Learning disability and autism training was not offered, despite this being mandatory... lack of training to enable staff to deliver safe and effective care in these areas... these were only refreshed every 3 years.

Safety checks miss things like fire drills and medication records, putting staff and residents at risk.

Fire safety concerns placed people at risk of avoidable harm. There was not enough competent staff to manage an evacuation safely in the event of a fire; there was a lack of trained fire wardens and drills were not carried out consistently... there were occasions temperature checks had not been conducted for medication storage.

Management oversight is weak because audits and checks do not spot problems like safety issues in time.

Quality assurance processes were in place but had not identified shortfalls found during this inspection. Important fire drills and safety checks had not been completed as frequently as stipulated and this had not been actioned.