Working at Westwood Lodge Care Home

Medication records are unclear and stock does not always match, so you cannot be sure meds are given correctly.

A running balance was in place for assurance but where staff had identified that stock did not balance with records this was not escalated for investigation. This meant we could not be sure medicines were administered as prescribed.”

No activities or entertainment really happening, people say there is nothing to do and they get bored.

“There is nothing to do, I am lucky I take myself out. I would like some trips, we had a trip two summers ago.”

Audits and oversight miss key problems like meds and care records, so fixes take too long.

The governance system required improvement as audits had not always identified where improvements were needed to care provision, as identified at inspection.”