Last updated: 10 February 2026
"Staff feel supported and valued with good training, but medicines management and lack of activities need improvement."
Shortfalls in the records and care plans for medicines. Records did not always evidence that an effective system was in place to ensure medicines were safely managed and administered. This meant we could not be sure medicines were administered as prescribed.”
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions.”
Staffing levels were sufficient, staff felt safe and supported, and people thought there were sufficient staff. Their comments included, “There are enough staff, they ask if I am okay”
Training opportunities have increased with training available for care staff to complete the care home assistant practitioner course [CHAP] and National Vocational Qualification [NVQ] training.”
The governance system required improvement as audits had not always identified where improvements were needed to care provision, as identified at inspection, to ensure the improvements were made in an effective and timely way.
People’s comments included, “There is nothing to do, I am lucky I take myself out. I would like some trips” and an activities co-ordinator had just been appointed.”
Medication records are unclear and stock does not always match, so you cannot be sure meds are given correctly.
A running balance was in place for assurance but where staff had identified that stock did not balance with records this was not escalated for investigation. This meant we could not be sure medicines were administered as prescribed.”
No activities or entertainment really happening, people say there is nothing to do and they get bored.
“There is nothing to do, I am lucky I take myself out. I would like some trips, we had a trip two summers ago.”
Audits and oversight miss key problems like meds and care records, so fixes take too long.
The governance system required improvement as audits had not always identified where improvements were needed to care provision, as identified at inspection.”
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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