Working at Westwood House
9 Westwood Hill, London, SE26 6BQ
Operated by Barchester Healthcare Homes Limited
44 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable managers create a supportive culture with strong safety, but occasional staffing shortages and overdue supervisions make shifts busy."
Safety & Risk
8/10
✓
2020 targeted inspection: Assured on infection prevention, PPE use, testing, cleaning; staff trained on Covid-19 and infection control
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'I do feel the managers support us', 'It's a supportive place to work'; open and inclusive culture
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient numbers of staff on duty to meet people's needs
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received the training and support they required including specialist training to meet people's individual needs
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager... approachable and easy to talk to. 'You can always talk to the manager…Her door is always open'
Programmes
6/10
✓
Per 2018 comprehensive inspection: full-time activities coordinator and hospitality host; weekly timetable with trips, bingo, crafts, intergenerational school visits
Points to consider
Staff numbers are usually enough but one relative said there are not always enough on duty so shifts can get busy.
'I don't think there's always enough of them on duty, which is something I'm discussing with the provider.'
Many staff had not had their regular one-on-one meeting with managers for over three months.
significant numbers of staff had not had a formal supervision meeting with their line manager for over three months
No specialist or innovative activity programmes mentioned beyond regular events and trips run by the coordinator.
activities such as bingo, card games, making cakes and Christmas decorations, trips out to the seaside
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews