Last updated: 9 February 2026
"Staff feel supported by an open-door manager in a close-knit culture with innovative activity programmes, although floating staff provide extra support at times."
Staff understood their responsibility to safeguard people from harm and knew how to report concerns. The registered manager took learning from any untoward incidents, and people's risk assessments had been updated.
Staff said the service was a good place to work. The culture of working at Westwood was described with comments such as, 'It has a nice feel,' and 'It is a close-knit staff team'.
The registered manager confirmed staff turnover was low and a stable team were in place at Westwood. People were supported by enough staff and received the appropriate support in relation to their needs.
Staff had completed the necessary training to enable them to carry out their role. Some staff were being supported by the provider to complete additional qualifications to further develop their skills.
Staff felt supported by the registered manager who was available when needed. One staff member told us, 'I think it is good here, if you have any concerns, the office door is always open.'
A provider programme called 'Active Support' had been introduced to ensure people were supported to increase their independence. These were wide ranging, according to people's interests and needs.
Staffing is good with low turnover and enough staff, but floating staff provide additional support at times.
People were always either supported by one or two staff, as part of a core team, whilst floating staff members provided additional support when required.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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