Working at Westwood
55 St Helens Park Road, Hastings, TN34 2JJ
Operated by Hastings and Bexhill Mencap Society
9 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training, but low staffing in afternoons and evenings limits activities and stretches the team."
Safety & Risk
5/10
!
Staff had a good understanding of how to make sure people were protected from harm or abuse. Staff had received safeguarding training and knew how to recognise signs of abuse.
Staff Culture
6/10
✓
Staff told us they felt supported and they attended regular supervision meetings and staff meetings where they had opportunities to share their views on the running of the service.
Staffing Levels
3/10
✕
There were not always enough staff to support people in the afternoons and evenings. There were 3 staff and the registered manager in the mornings. In the afternoons this reduced to 2 staff and there was 1 sleep in staff member from 9.30 pm.
Training & Dev
7/10
✓
Staff received a programme of training to ensure they could meet people's needs effectively. This included a mixture of e-learning and classroom-based training. Essential training included safeguarding, first aid and infection control. Specialist training was also provided on subjects such as epilepsy, autism, diet and nutrition and stroke awareness.
Management
5/10
!
Staff told us they felt supported and they attended regular supervision meetings and staff meetings where they had opportunities to share their views on the running of the service.
Programmes
4/10
!
People's access to activities throughout the afternoons and evenings were limited as a result of staff levels. Two people had opted out of attending day services and staff supported them with activities from the home.
Points to consider
Not enough staff in afternoons, evenings, and nights so care workers get stretched and cannot meet all needs.
There were not always enough staff to support people in the afternoons and evenings... this meant there was only 1 person supporting 8 people.
Few activities in afternoons and evenings because of low staff numbers, so the role is mostly routine personal care.
People's access to activities throughout the afternoons and evenings were limited as a result of staff levels.
Oversight from above not thorough enough and missed low staffing problems.
External oversight was not so thorough, monthly audits had not picked up on matters identified at inspection such as the impact of low staff numbers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews