Working at Westvilla Nursing Home
Westfield Road, Retford, DN22 7BT
Operated by Westvilla (MPS) Limited
35 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Supportive management and sufficient staffing build a positive culture, but medicines management issues and limited activities hold it back."
Safety & Risk
4/10
!
Medicines were not always managed safely, we found inconsistencies in documentation to support the safe management of medicines.
Staff Culture
6/10
✓
Staff told us, 'We felt that we needed more support in the morning and they took that on board and provided an extra member of staff to float'.
Staffing Levels
6/10
✓
Staffing levels were sufficient to meet the needs of the people who used the service on the day of the inspection.
Training & Dev
6/10
✓
Staff received training to ensure they could work effectively in their roles.
Management
7/10
✓
People, staff and relatives, felt supported by the management team. Systems and process were in place to carry out quality checks and any issues were addressed appropriately.
Programmes
4/10
!
Per 2019 comprehensive inspection: A programme of activities was provided in line with people's hobbies, preferences and interests. For example, arts and crafts or attending entertainment put on at the service.
Points to consider
Medication records have gaps like unclear instructions for as-needed meds and some changes not signed by two staff, which could lead to errors.
Not all people had protocols in place for medicines that were required as needed. Some of the protocols we reviewed did not clearly direct staff when and why certain prescribed medicines should be given. Not all changes and handwritten medication administration records had been signed by two members of staff.
No activities coordinator or structured programme mentioned recently, so the role is mostly routine personal care with basic arts and crafts from older report.
Per 2019 comprehensive inspection: A programme of activities was provided in line with people's hobbies, preferences and interests. For example, arts and crafts or attending entertainment put on at the service.
Staffing is adequate but relies on temporary bank staff to help cover shifts.
Temporary staff were inducted safely into the service. A member of the management team reviewed agency profiles before they could work at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews