Working at Westview Lodge Care Home
124A West View Road, Hartlepool, TS24 0BW
Operated by Marton Care Homes Ltd
74 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.1/10
Key Finding
"Outstanding leadership, family-like culture and innovative activities programme, although minor recruitment gaps were quickly fixed."
Safety & Risk
8/10
✓
Risk assessments were very detailed and effectively assisted staff... safeguarding systems in place. Staff trained in medicines management and assessed as competent.
Staff Culture
9/10
✓
Staff really loved working for the company. 'We are like one large family'... 'I feel very proud to work here. I really feel valued'
Staffing Levels
7/10
✓
There were enough staff to safely care for people. Staff felt enabled to deliver person-specific care which enhanced people's quality of life. People found the staff were always available and very attentive.
Training & Dev
7/10
✓
Staff had received mandatory and condition-specific training. Staff received a comprehensive programme of training, regular supervision meetings and appraisals.
Management
9/10
✓
The registered manager had recently won 'The Best Manager' award for their dedication and skills in creating a dynamic team. Staff said '[registered manager's name] is so supportive of the staff.'
Programmes
9/10
✓
Comprehensive activities programme... one person publishing a book, another discovering talent for writing poems... 'wish project' whereby people identified things they would love to do.
Points to consider
Recruitment process had small gaps like missing full job history on forms and photos, but manager fixed them straight away.
We discussed the need to ensure application forms included the applicant's full work history, the interview template included questions about employment history and current photographs were kept on file. The registered manager acted immediately to ensure these matters were addressed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews