Working at Westview House
Ward Road, Totland Bay, PO39 0BD
Operated by Island Healthcare Limited
38 bedsResidential homesHomecare agencies
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel valued and proud with strong safety practices and good training, but no registered manager yet needs addressing."
Safety & Risk
8/10
✓
The provider had robust policies in relation to safeguarding... Staff understood their responsibilities... Risks to people had been assessed... Medicines were safely managed... Accidents and incidents were recorded and monitored... Information was shared with staff.
Staff Culture
8/10
✓
Staff were aware of the provider's values and were proud to work at the home. Comments from staff included, 'We are always informed of any changes, it's nice to know we matter', 'This job is hard work, but it's rewarding and worth it' and 'I enjoy coming to work, I'm proud to work here and do what I do.'
Staffing Levels
6/10
✓
Staffing levels were based on the needs of the people living at the service and there were enough staff to safely meet people's needs. One staff member said, 'Staffing levels are good. They are still recruiting more people, but the management always make sure we have enough.'
Training & Dev
7/10
✓
The provider had a detailed training programme... Training provided included first aid, infection control, food hygiene, end of life, pressure care, nutrition, dementia and safeguarding. Staff received supervision and an annual appraisal... 'Staff are particularly well trained in dementia care.'
Management
5/10
!
There was a manager in the service, but they had not yet been registered with CQC. The provider was supporting the manager and had been overseeing the management of the service, following the departure of the previous registered manager. New systems and practices had been implemented, however these needed to be imbedded into the service.
Programmes
6/10
✓
The service employed staff specifically to provide activities... These included playing instruments... card making... bingo, doing puzzles and dancing. In addition, people were supported to go out to the local beach or to café's, join a choir... music therapist visited regularly.
Points to consider
No registered manager in post yet, even though one is there and applied, so provider is overseeing things.
The service had a manager, but they had not yet been registered with the Care Quality Commission, although an application to do so had been made.
Staffing is adequate but they use agency workers sometimes to fill gaps while recruiting.
Any gaps in staffing levels were filled using existing staff or an external agency. However, regular agency staff that knew people living at the service, were used.
Activities are regular with a dedicated staff member but mostly basic ones like bingo, outings and music, nothing specialist or innovative.
People were supported to participate in meaningful activities. The service employed staff specifically to provide activities... playing instruments, card making, bingo, puzzles, dancing, outings to beach or cafes, choir.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews