Working at Westview
2 Marten Road, Folkestone, CT20 2JR
Operated by Lothlorien Community Limited
6 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong safety measures and a positive person-centred culture, but basic activities without a structured programme and minimum staffing hold it back."
Safety & Risk
7/10
✓
People were safeguarded from situations in which they may experience abuse including financial mistreatment. Risks to people's safety had been assessed, monitored and managed so they were supported to stay safe while their freedom was respected.
Staff Culture
6/10
✓
Care staff told us they were confident that they could speak to the registered persons if they had any concerns about people not receiving safe care.
Staffing Levels
5/10
!
Records showed that sufficient care staff had been deployed in the service during the two weeks preceding the date of our inspection visit to meet the minimum figure set by the registered manager.
Training & Dev
6/10
✓
Records showed that new care staff had received introductory training before they provided people with care. Also, they had received on-going refresher training to keep their knowledge and skills up to date.
Management
6/10
✓
There was a registered manager who had promoted a positive and person centred culture in the service.
Programmes
4/10
!
People showed us and records confirmed that they were offered the opportunity to pursue their hobbies and interests and to enjoy taking part in a range of social activities. This included being out and about in the community to go shopping, meeting up with friends, bowling, eating out and visiting places of interest.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine care with basic outings like shopping and bowling.
people... offered opportunities to pursue their hobbies and interests... go shopping, meeting up with friends, bowling, eating out and visiting places of interest.
Staff numbers meet just the minimum needed, so workloads could feel stretched at times.
sufficient care staff had been deployed... to meet the minimum figure set by the registered manager.
Only standard induction and refresher training, no specialist courses or funded qualifications.
new care staff had received introductory training... on-going refresher training to keep their knowledge and skills up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews