Working at Westvale House

Staff are stretched and not deployed well, leaving residents waiting too long and some saying there aren't enough to get people up on time.

one staff member said, 'We can't get some people up until nearly lunchtime as there isn't enough staff.'

Medication records are inaccurate, risking overdose, and risks like slow call bell response and poor repositioning aren't managed well.

MARs did not accurately record the dose of medication given for people on medication 'as required' with a variable dosage... This placed people at risk of overdose.

Managers' audits and oversight miss key problems like medication issues and care risks.

Governance processes were not always effective in the monitoring of the service. Auditing tools were in place however, they had failed to identify some of the concerns we found during this inspection.