Working at Westside Nursing Home

No permanent manager in post, and unclear who is in charge when the manager is away.

There was no registered manager in post since 30 September 2020. It was not clear who was responsible for the leadership at the home when the manager was not there.

Plans to keep people safe from health risks like diabetes or swallowing problems often missing, plus poor infection control.

Risk assessments relating to the health, safety and welfare of people using the service were not always completed and there were no plans for managing those risks. For example, we identified one person with diabetes and four people with swallowing difficulties who did not have appropriate risk assessments in place.

Some staff say not enough staff on shift, causing care delays and low morale.

Some staff told us that current staffing levels were too low, impacting on staff morale and at times, delaying people's care.