Working at Westside Care Home

Managers missed problems like gaps in risk records and medicine stock checks because their audits were not good enough.

not all the audits carried out were always effective. The provider had not identified the issues we found during our inspection.

Only standard induction and basic training like safeguarding and medicines, no specialist courses or extra development.

Staff had job descriptions and received an induction and training. The provider assessed staff competency and there were monitoring systems in place for the provider to keep up to date with staff training requirements.

Just basic activities from entertainers, school and faith groups, no activities coordinator or regular varied programme.

They also worked with faith groups, a local school and entertainers, for example, to make sure people were engaged in activities they were interested in.