Working at Westroyd Care Home
Tickow Lane, Loughborough, LE12 9LY
Operated by Crown Care VI Limited
31 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Approachable managers, valued staff and enough people on shifts, but limited activities and medication record gaps need attention."
Safety & Risk
4/10
!
Medicine administration records were not always signed by staff to confirm prescribed creams and ointments had been applied. Guidance for staff on the application of creams to be used as and when required lacked detail.
Staff Culture
6/10
✓
Staff generally said they felt valued by seniors and the management team. They said they were thanked and appreciated.
Staffing Levels
6/10
✓
People told us there were enough staff. A person said, 'I use my call bell at night, I don’t wait very long.'
Training & Dev
6/10
✓
Records showed staff had undertaken training in a range of topics related to health, safety and welfare... Staff were supported to attend training courses provided by the local authority and were encouraged to undertake vocational qualifications in care.
Management
6/10
✓
All those we spoke with expressed confidence in the registered manager and management team, who they said were both approachable and accessible.
Programmes
3/10
✕
People were able to participate in activities within the service, although the scope of these was limited. There were limited opportunities for people to access the wider community unless supported to do so by family members.
Points to consider
Activities are basic like arts, crafts, bingo and board games with no trips out or community links unless family helps, so shifts are mostly routine personal care.
People spoke of the activities within the service which they enjoyed, which included arts and crafts, board games and bingo. However, some family members spoke of a lack of activities and opportunities for their relative to go out.
Medication records sometimes miss signatures for creams and ointments and have poor guidance, making the job feel riskier at times.
Medicine administration records were not always signed by staff to confirm prescribed creams and ointments had been applied. Guidance for staff on the application of creams to be used as and when required lacked detail.
Risk records for things like dehydration, malnutrition and choking are inconsistent, so staff might follow conflicting instructions.
We found people’s care records provided inconsistent information as to how risks associated with dehydration and malnutrition were to be mitigated and managed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews