Working at Westport House Care Home
320 Fleetwood Road North, Thornton-cleveleys, FY5 4LD
Operated by Amal Care Services Limited
11 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff praised the good manager, felt valued in a strong team with sufficient staffing and effective safety, although training covered only safety and medicines basics."
Safety & Risk
7/10
✓
There were effective safeguarding processes in place. The registered manager and staff members had a good understanding of safeguarding... Risks to people and the service were assessed and managed well.
Staff Culture
7/10
✓
Staff were consistently complimentary about the registered manager... work well as a staff team. Staff said their views and suggestions were listened to and they felt valued.
Staffing Levels
6/10
✓
The registered manager ensured appropriate staffing arrangements were in place... sufficient staff were deployed at all times of the day. A relative said, 'They have managed the staff really well during the pandemic, they don't seem to have been short staffed.'
Training & Dev
5/10
!
Staff told us they had received training in areas of keeping people safe and protecting them from abuse. Staff received updated guidance in relation for administering medicines.
Management
7/10
✓
Staff were consistently complimentary about the registered manager. One said, 'We have a good manager and work well as a staff team. It is all about the residents here.' Staff said their views and suggestions were listened to and they felt valued by the registered manager.
Programmes
/10
✕
Points to consider
Only basic training on safety and medicines mentioned, no specialist courses or funded qualifications.
Staff told us they had received training in areas of keeping people safe and protecting them from abuse. Staff received updated guidance in relation for administering medicines
Staffing is adequate and sufficient even during shortages, but no details on retention, agency use or proactive recruitment.
despite the national staff shortages at present they were managing to safely provide sufficient staff. No new staff had been recruited since the last inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews