Working at Westport Care Home
14-26 Westport Street, London, E1 0RA
Operated by Ferrolake Limited
44 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Strong leadership, thriving activities programme and excellent safety, but uncertainty on staff retention and unhurried care."
Safety & Risk
9/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, admitting people safely, using PPE effectively and safely, accessing testing, promoting safety through layout and hygiene, making sure infection outbreaks can be effectively prevented or managed, and infection prevention policy up to date.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they felt supported and were able to provide feedback through supervisions and feedback surveys.
Staffing Levels
7/10
✓
The service did not use agency staff... This enabled the registered manager and deputy to flexibly roster employees when required to ensure people received a consistent service from staff they were familiar with.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff training was up to date and this was achieved through refresher training that was offered on a regular basis. Staff files showed these took place on a regular basis.
Management
8/10
✓
Per 2018 comprehensive inspection: The registered manager was experienced and was a visible presence in the home. Comments included, '[Registered manager] has been out of this world,' and 'Absolutely fantastic.'
Programmes
8/10
✓
Per 2018 comprehensive inspection: There was a thriving activities programme in place. This included Namaste care for people living with dementia, staff were trained in delivering Namaste care... ex-servicemen's club which people attended monthly, a Pilates programme and regular visits to a local farm.
Points to consider
Staffing is good with no agency workers and flexible shifts, but no info on staff staying long-term or workloads light enough for unhurried care.
Per 2018: There were enough staff on duty to meet people's needs... we observed there to be sufficient staff employed to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews