Last updated: 9 February 2026
"Staff feel well supported by leadership and work well as a team, but staffing shortages limit activities and programmes."
Staff had training on how to recognise and report abuse and they knew how to apply it. Risks were assessed, monitored and managed.
Staff told us they worked well as a team together. One staff member told us, 'We talk things through with each other; we are there for each other; we have each other's backs.'
The registered manager told us that staffing was currently under review and they were working with the local authority to acquire more hours... approximately 90 hours per week that needed to be recruited to.
Staff spoke enthusiastically about recent training they had received, and one said, 'We had an extra day of Maybo training. It was excellent. We practice it in team meetings and handovers.'
Staff spoke positively about the leadership and management of the service. Staff felt well supported and able to approach the registered manager with any concerns, issues or new ideas. They said they felt listened to and valued.
People were supported to follow their interests although some people spent a lot of time indoors by choice. They were encouraged to try new experiences and to spend time outdoors.
Staffing is adequate for safety but short about 90 hours a week so relies on some agency staff and limits activities.
The registered manager told us that staffing was currently under review and they were working with the local authority to acquire more hours... approximately 90 hours per week that needed to be recruited to.
Not many activities or outings because of low staffing ratios, so the job is mostly day to day personal care.
One said, 'Day to day personal care is good, but we have issues with other care, like activities. I don't believe the ratio of staff is correct for the amount of people living there.'
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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