Last updated: 10 February 2026
"Enough staff to meet needs and positive feedback on management support, but no permanent manager and gaps in supervisions create instability."
Whilst some improvements were required [to medicines management], these had been identified by the management team and were underway. For example, where staff had not administered people's medicines as they were prescribed, the management team increased audits of medicines to reduce future risk.
Staff gave positive feedback about the management team. One staff member told us, 'I have a very good repour with [the management team]. I think they are a very supportive.'
There was sufficient staff to meet people's needs in a timely way. One person told us, 'There has always been enough staff about whenever I've needed help with anything.'
There were gaps in staff supervision and appraisal records due to the changes in the management team. However, staff told us when they had these they had been useful.
At the time of our inspection there was not a registered manager in post. However, the provider was in the process of recruiting a registered manager. The home was being supported by an interim manager and the provider's wider management team at the time of our inspection.
Per 2019 comprehensive inspection: The provider employed therapists to offer people individual reflexology and music therapy. They had started working with a local nursery school to engage the children attending in group work with some of the people at the home.
No permanent manager in post right now, just an interim and support from head office, so leadership feels unstable.
At the time of our inspection there was not a registered manager in post. However, the provider was in the process of recruiting a registered manager. The home was being supported by an interim manager and the provider's wider management team
Gaps in quality checks from March to May meant problems like care plan gaps and missing risk assessments were not spotted quickly.
records showed there was a gap in quality assurance tools being completed from March to May 2022. This meant the management team could not be assured all areas of improvement were identified
Gaps in staff supervisions and appraisals due to management changes, so less support for development.
There were gaps in staff supervision and appraisal records due to the changes in the management team.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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