Last updated: 10 February 2026
"Compassionate leaders and a positive person-centred culture support staff well, although low training compliance overwhelms them with too many courses."
The provider had a proactive and positive culture of safety... Staff completed safeguarding training... medicines were managed safely. Although we identified some areas for improvement in relation to care plans and risk assessments.
Staff told us leaders, “Genuinely care,” and “The support I get from managers is amazing.”... The provider had embedded a person-centred culture where all teams... were working together.
We found there was enough staff deployed at the service to meet people’s needs... Although there was some agency use to cover vacancies, there was evidence agency workers were inducted to the service.
although there was a need to improve overall training compliance... staff told us during the assessment that they felt there were too many courses for completion.
Leaders were capable, compassionate, and inclusive and this had a positive effect on staff and people living at the service. Staff told us leaders, “Genuinely care,” and “The support I get from managers is amazing.”
People were supported to take part in activities... For example, bowling, going to the cinema, meals out, quiz nights... ‘Workbridge’... ‘Oakfest’ and St Patrick’s Day.
Training compliance is low and staff feel overwhelmed by too many courses to complete.
although there was a need to improve overall training compliance... staff told us during the assessment that they felt there were too many courses for completion.
Some agency workers cover vacancies and evenings or weekends feel tough without managers or specialists around.
Although there was some agency use to cover vacancies... A staff member told us it was sometimes difficult to provide the support required in the evenings or at the weekend when managers and members of the MDT were not at work.
Historical staff recruitment records had gaps, even though recent hires are safe.
we found some historical recruitment had not always met the standard required. We shared this with the provider who assured us they would... audit all other historic staff files.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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