Last updated: 10 February 2026
"Caring leaders and a supportive family-like team, although low training compliance and agency staff use need improvement."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff completed safeguarding training... Although we identified some areas for improvement in relation to care plans and risk assessments
Staff told us, “They are caring,” “It is a very supportive team environment,” and “I enjoy coming to work every day.” A staff member told us, “Even when something happens outside of work they are there for you – they go over and above to support you – they are like a family.”
we found there was enough staff deployed at the service to meet people’s needs... Although there was some agency use to cover vacancies
although there was a need to improve overall training compliance... staff told us during the assessment that they felt there were too many courses for completion
Staff told us leaders, “Genuinely care,” and “The support I get from managers is amazing.” People told us the registered manager was, “Nice,” and “Helpful.”
People were supported to take part in activities that were important to them. For example, meals out, shopping, or trips to the pub... ‘Oakfest’ and St Patrick’s Day that involved live music, games and food.
Training compliance is low and staff say there are too many courses to complete.
there was a need to improve overall training compliance... staff told us during the assessment that they felt there were too many courses for completion
Some agency workers cover vacancies and it can be hard without managers on evenings or weekends.
Although there was some agency use to cover vacancies, there was evidence agency workers were inducted to the service. A staff member told us it was sometimes difficult to provide the support required in the evenings or at the weekend when managers and members of the MDT were not at work.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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