Last updated: 10 February 2026
"Caring leaders and a family-like culture support staff well, although training is behind and staffing relies on agency workers."
The provider had a proactive and positive culture of safety... Staff completed safeguarding training... medicines were managed safely... although we identified some areas for improvement in... risk assessments
A staff member told us, “Even when something happens outside of work they are there for you – they go over and above to support you – they are like a family.”
We found there was enough staff deployed... although there was some agency use to cover vacancies... some historical recruitment had not always met the standard required
although there was a need to improve overall training compliance... staff told us... they felt there were too many courses for completion
Staff told us leaders, “Genuinely care,” and “The support I get from managers is amazing.” People told us the registered manager was, “Brilliant,” “Always available,”
People were supported to take part in activities... bowling, walking, cinema, trips to coffee shops, or art... volunteering... quiz... ‘Oakfest’ and St Patrick’s Day
Training levels are not up to date and staff feel overwhelmed by too many courses to complete.
although there was a need to improve overall training compliance... staff told us during the assessment that they felt there were too many courses for completion
Staffing is adequate but relies on some agency workers to cover gaps and past hiring checks were not always done properly.
some agency use to cover vacancies... some historical recruitment had not always met the standard required
Safety paperwork has gaps like incomplete risk plans and emergency guides so staff guidance is not always clear.
risk management plans... were not always consistent... personal emergency evacuation plans (PEEPs) did not take into consideration all potential scenarios
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp