Last updated: 10 February 2026
"Warm welcoming culture, varied activities and daily manager engagement with staff, but infection control and fire evacuation plans need completing."
The provider had not implemented processes to prevent and control infection in line with published guidance. Planned actions to make sure people were supported safely if they had to evacuate the building were not complete.
There was a warm, welcoming culture in which people were treated as individuals and their rights were respected.
There were sufficient staff deployed to support people safely, although staff told us the unpredictable nature of a respite service meant there were occasional long shifts.
There was a wide range of training available, although some staff had not completed their planned training.
The registered manager engaged with staff on a day to day basis, and also through formal staff meetings which had occurred in July and August 2018.
People who used the service appreciated the activities... cooking, games... swimming, gymnastics, athletics, cycling, golf, bowling, visiting local attractions, cinema and a barbecue.
Infection control lacks proper processes and checks as recommended by government guidance, and fire evacuation plans are not complete for everyone.
The provider had not implemented processes to prevent and control infection in line with published guidance. Planned actions to make sure people were supported safely if they had to evacuate the building were not complete.
Staffing is adequate but staff sometimes have to do long shifts because of the unpredictable respite bookings.
There were sufficient staff deployed to support people safely, although staff told us the unpredictable nature of a respite service meant there were occasional long shifts.
Some staff have not completed all their required training, including fire evacuation training.
Not all staff had received appropriate training... to support people in the event of a fire evacuation... some members of staff had not completed all their planned training at the time of our inspection.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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