Working at Westoe Grange Care Home
4 Horsley Hill Road, South Shields, NE33 3DY
Operated by Ascot Care (Westoe Grange) Limited
40 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by management and enjoy their roles with strong safety, although staffing lacks stable teams and training is only basic."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured on all infection prevention measures; per 2018: medicines managed safely, safeguarding incidents reported appropriately.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they enjoyed working at the service and felt supported in their role.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Sufficient levels of staff were employed to care for people; rotas and observations supported this.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received regular training which provided them with the skills they required; per 2021: all staff undertook IPC training.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff we spoke with told us they felt supported by the registered manager; open-door policy confirmed.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Dedicated activities co-ordinator arranged varied group and one-to-one activities, outings, gardening, computer use.
Points to consider
Staff numbers are enough for safe care, but no details on stable teams or low agency use.
Sufficient levels of staff were employed to care for people. A review of staffing rotas along with observations during the inspection supported this.
Only regular basic training, no specialist courses or funded qualifications mentioned.
Staff received regular training which provided them with the skills they required to care for people safely.
Varied activities with a coordinator, but no specialist programmes to make the job more creative.
The provider employed a dedicated activities co-ordinator who arranged activities for both inside and outside of the home... bingo and darts... outings to the beach, museums and local farms.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews