Working at Westmorland Court Nursing and Residential Home

Staff say there aren't enough of them so shifts feel rushed and you can't spend time reassuring residents properly.

One staff member told us, “If I am honest, I do not feel there is enough staff. The residents we have need a lot of care, and we need enough time to encourage and reassure people.”

Big gaps in medication records and guidance mean you risk giving wrong doses or not spotting issues.

When people were prescribed ‘when required’ medicines, there was not always person-centred information to support staff to know when to administer medicines... risk people might not get their medicines when they needed them.

Only basic games and colouring with no real variety, so most of your day is routine personal care.

I have seen the residents colouring in and playing games at the table but not a lot else.”