Working at Westminster House Residential Care Limited

No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings.

People told us they went out locally one person said, “I Often go out for coffees or to the Barbers.”

Medication errors happen and investigations into mistakes are not always fully recorded.

Where errors occurred, these were recorded however, investigations and lessons learned were not always recorded.

Staffing is adequate but nothing special, just enough to get by after recent improvements.

Staff told us they felt staffing at the service had improved and there was enough of them to provide good care to people.