Working at Westminster House
Westminster Lane, Newport, PO30 5DP
Operated by Isle of Wight Council
10 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Enough staff with low turnover and a motivated team who feel supported, although unstructured activities and irregular supervision hold it back."
Safety & Risk
8/10
✓
2022 targeted inspection: We were assured that the provider's infection prevention and control policy was up to date... using PPE effectively and safely... The home was kept clean. Staff confirmed they had received relevant training.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: The staff team was motivated... Staff said they were happy working for the provider and felt able to raise issues or concerns with the management team.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet people's needs... low levels of staff turnover. The provider had robust recruitment procedures... People were involved in the recruitment process.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Records showed staff had completed a range of training... Staff were positive about the training. Records of staff supervision showed this had not been regularly undertaken.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff, people and relatives were positive about a new manager who had recently been appointed for the service. The manager explained they had an open-door policy.
Programmes
4/10
!
Per 2019 comprehensive inspection: People were provided with opportunities to participate in a range of activities of their choice both within the home and on regular outings... for example, one person went with a staff member to do some shopping and another was seen helping prepare the evening meal.
Points to consider
No activities coordinator or structured programme, just basic outings, shopping, and helping cook so the role lacks creative variety.
People were provided with opportunities to participate in a range of activities of their choice both within the home and on regular outings to the local community. For example, one person went with a staff member to do some shopping and another was seen helping prepare the evening meal.
Only standard training and induction with supervision meetings not done regularly, no specialist development mentioned.
Records showed staff had completed a range of training to give them the skills need to meet people's needs... Records of staff supervision showed this had not been regularly undertaken.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews