Working at Westmead Residential Care Home

Accidents involving people who lived at the home were recorded and brought to the attention of the registered manager. A monthly audit was carried out to establish any themes or patterns in accidents.

Staff liked their jobs and told us they enjoyed working at the home. One member of staff told us, 'Staff all pull together and help'. People and staff felt listened to and believed their opinions were taken into account.

The registered manager told us about the dependency tool used to determine the number of staff required and felt there was sufficient staff to meet the current needs of people living at the home. Some people believed staffing levels to be low at times to care for people in their preferred way.

Staff told us they received regular training and believed any courses they needed to be up to date. We saw training records showed staff had attended training in line with the provider's expectations. Staff had or were working towards the care certificate.

We saw a dedicated member of staff was in post to provide people with a range of fun and interesting things to do including art and crafts and discussions with people such as what they did in their younger years. Some events had involved the wider community such as local schools. We were also informed of ponies brought into the home.